Technical Support

App Support Scope

• This support page is for users of TriLens (一拍三镜) iOS app.
• We provide help with app installation, usage, subscriptions, and bug reports.
• We do not handle issues unrelated to this app.

Contact Information

• Email: shande.li@ilcoud.com
• We usually respond within 2 business days.

Tips for Support Requests

• Please describe your issue as clearly as possible. If reporting a bug, include your device model and iOS version.
• Your email will only be used to handle your support request and will not be stored or used for other purposes.